Help & your account
A real person reads every message. If something isn’t working, or you want to cancel, or you just have a question — write to us and we’ll answer.
Your account
Sign-in and billing arrive with the subscription. Until then, everything on Bryzoo is free to try — ten animals a day, fifty a month, no account needed.
Cancelling
You can cancel whenever you like, from this page, in two clicks. No email, no phone call, no “are you sure” maze. You keep access until the end of the period you’ve already paid for, and we don’t charge you again.
Common questions
My child has run out of animals for today
The free tier is ten animals a day and fifty a month. It resets the next day. A subscription removes the limit.
A video won’t play
Try reloading the page first. If it still won’t play, tell us which animal and what device you’re on, and we’ll fix it.
I was charged and don’t recognise it
Charges appear as BRYZOO.TV. If that doesn’t look right, email us before disputing it and we’ll sort it out the same day — including a refund if something has gone wrong.
Can I use Bryzoo in my classroom?
Yes, and we’d love you to. Email us — we’re working on proper classroom licences and we’d like to hear what you need.
Something in a video looks wrong
Please tell us. Every animal is checked by hand, but 500-odd videos means mistakes are possible, and we’d rather know. Wrong species, a bad photo, anything.
You used my photograph
Every image and clip on Bryzoo is used under its licence and credited on our credits page. If we’ve got yours wrong, or credited it incorrectly, email us and we will correct or remove it straight away.
Write to us
hello@bryzoo.tv
We answer within one working day.